“HAPPY NEW YEARS EVE,” the message begins. Take, for instance, the 1,217-word Slack message customer experience manager Xandie Pasanen sent on December 31, 2017. Like Korey’s claim that refusing her workers time off is actually an exciting career opportunity, many of these demands were couched in a saccharine type of empowerment language that framed their managers’ demands as generous and team-building instead of exploitative. The Verge obtained screenshots of a number of these lengthy Slack messages from employees who no longer work at the company. Over Slack, the instant messaging software used by many companies, employees were regularly asked to work long hours with little to no overtime, as well as weekends and holidays. This is just one of the many brutal and demanding messages that Korey and other managers regularly sent their staff at Away, according to a report from the Verge last week. This exercise, Korey argued, would help them develop “the career skill of accountability”. The so-called “opportunity” Korey was offering her customer experience team? That she would not be approving any of their paid time off or work-from-home requests until they successfully answered a series of random calls and messages from Korey and other employees, three times a day, for six consecutive days. “I hope everyone in this group appreciates the thoughtfulness I’ve put into creating this career development opportunity,” reads one message from Steph Korey, CEO of the popular, direct-to-consumer luggage company Away.
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